Open Position

Account Manager with Russian

Job Description

Job Description:

Dedicated back office AMs allocated to specific Macro-Areas reporting to the regional sales persons

Position will be covered

Order Processing

·      Acceptance of purchase orders from customers & cross-referencing pricing with customer price list.

·      Submit purchase order to pre-sales & DM for BoM creation.

·      Cross reference purchase order against Order Copy to ensure correct & approve.

·      Keep local copy of PO’s received & OC’s booked

·      Track orders from date of order to delivery – chase DM for updates

·      Mitigate delivery issues with customer Set priorities on customer deliveries depending on customer constraints & timelines. 

·      Cross reference local copy against booking report on a weekly basis.

Customer Technical Queries & Design Requirements

·      Determine customer requirements & gather the relevant information from documentation & from pre-sales in order to answer the customer promptly & concisely.

·      Scope for project based requests & BoM creation working alongside the relevant pre-sales.

·      Follow-up with associated colleagues to ensure all information required is collated. Validate BoM before submission to customer.  

RMA Process

·      Assess customer RMA requirements & process quote if necessary

·      Monitor customer RMA process & escalate to RMA department when necessary

·      Mitigate issues customers are seeing with the RMA process & chase internally for prompt resolution.

Customer Quotation

·      Create customer quote based on their requirements & BoM creation.

·      Validate pricing against customer price list if already existing or set target pricing based on NC requirements for each individual customer. Validate BoM to ensure all customer requirements are met.

·      Run Swift Profitability Calculator on certain quotes where deemed necessary when NC is not known.

Salesforce Management

·      Weekly salesforce updates to ensure the most accurate forecast is being projected

·      Submit pre-sale requests for equipment under a tight delivery schedule to ensure that our customer is serviced as per their requirements.

Job Requirements

Job Requirements:

·      Fluent in the language spoken in the reference territory (English and Russian)

·      Hebrew knowledge is a great advantage

·      Previous experience in similar positions in a global company

·      Knowledge of Oracle and Sales Force – An advantage

·      Bachelor’s degree in Business, Eng., Management

·      Strong customer management skills

·      Ability to troubleshoot problems and resolve issues

·      Quick learning, team player, independent thinker

·      Excellent communication skills

·      Excellent time management skills managing multiple priorities

·      Service oriented

·      “Out of the box” thinking

Knowledge, Skills or Abilities

·      1-2 years related telecommunications industry experience

·      Previous professional call center experience highly desirable. Successful experience in account management role supporting small to mid-size business customers

·      Excellent interpersonal, verbal and written communication skills Proficiency in MS Outlook, Word, Excel and PowerPoint

·      Excellent problem solving skills - ability to facilitate issue resolution

·      Energetic, positive, and customer-friendly attitude

·      Aptitude to work in rapidly changing environment - desire to adapt to changing work requirements and multi-task

·      Demonstrates a positive attitude and acts with integrity at all times.

·      Must be accountable and demonstrate a high level of concern for work output.

·      Ability to travel regionally as required