Open Position

B2B Support Representative

Job Description

What about us

Ceragon Networks (https://www.ceragon.com/about-ceragon/) is a company that develops innovative equipment used in wireless data transmission among other software and service solutions. Our systems are based on microwave technology and serve as a cost-effective alternative to fiber optics.

The Online Ordering B2B support Representative will serve as the first focal point for Online ordering B2B tickets and will be a member of Ceragon’s global SaaS application support team. The candidate should be able to provide excellent service and will work in an exciting, fast-paced, and ever-changing environment

 What will you do

  • First responder for Ceragon’s new online ordering platform
  • End to end support of the platform
  • Solve issues and maintain customer satisfaction
  • Be a part of the Online Ordering next phase developments, including testing and setups

Job Requirements

What are the requirements

  • Bachelor’s degree in Business, Information Systems, or related area preferred.
  • 2-4 years of support experience required
  • Fluent English (verbal and written)
  • Knowledge of SalesForce (Classic & Lightening) – big advantage
  • Knowledge of the following is an asset: Oracle, Tableau, PL/SQL.
  • Strong problem-solving skills.
  • Excellent interpersonal, relationship-building, and communication skills.
  • Demonstrated critical thinking and analytical skills are required; ability to apply systems knowledge to troubleshoot and analyze new issues.
  • Self-starter, able to work independently with a proactive working style.
  • Ability to work quickly and accurately under pressure and time constraints.
  • Ability to handle changes effectively.
  • Working with external customers is an advantage

What's in it for you?

  • Benefits Online Platform
  • Regina Maria Medical subscription 
  • 7 Card
  •  Bookster
  • Tennis and Football
  • Company Events
  • Foosball room, Darts, Xbox, Air Hockey &Ping Pong