Customer Support Engineer

Job Description

Provide technical support to field and customer teams during Microwave Installation & commissioning.
Coordinate with vendors and operation management and perform appropriate analysis of microwave projects.
Conduct Software Upgrades on Microwave Network Elements and Network Management System’s in customer network
Monitor and Service Microwave and Network Management systems.
Diagnose and come up with Root Cause Analysis and Break fix solutions for trouble tickets by actively troubleshooting the equipment
Run tests, complete reports, update existing systems.
Conduct fault diagnosis, repair, resolve or replace faulty equipment.
Conduct Performance Analysis of MW elements in the network to ensure the network is maintained with at most quality
Coordinate with customer design teams to complete link designs, detailed designs and assist team lead in preparing design packs
Coordinate with customer provisioning teams to ensure configuration on Microwave elements are provisioned as per configuration standards defined.
Assist customers to ensure technical efficiencies are in place in microwave program.
Administer and conduct training programs for internal/external customer.

Bachelor's degree in telecom engineering or related.
3+ years of telecom engineering experience with 1 year of network management system working experience.
Layer 3 Networking will be a plus.
Strong understanding of the various manufacturing technologies and techniques employed in microwave
Working knowledge of electromagnetics, antennas and microwave design
Hands on experience with tools, test equipment, and hardware installation, commissioning and troubleshooting.
Experience with microwave design software is a plus (pathloss, Atoll, etc).
Experience coordinating engineering program management activities is a plus.
Ability to multitask and liaise with professionals in different fields.
Work flexibility of night time shift and travel.