Open Position

Customer Support Expert

Job Description

What about us

Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions. 

Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.

What will you do

  • Remote and onsite support for Ceragon customers
  • Software Upgrades and complicated / strategic customers installations
  • Ownership for tier-3 complexed problems
  • Resolve, diagnose and generate Root Cause Analysis report to customer
  • Conduct Performance Analysis of MW and layer 3 elements
  • Involved with customer design teams to complete link designs
  • Coordinate with provisioning teams to ensure successful deployment
  • Become the Point of Contact for customer support processes, escalations, and technical support communications with Channel Sales partners and T3 team
  • Reporting all cases and events on SalesForce CRM
  • Collaborating and cooperating with various internal departments (PLM, R&D, V&V, Sales, Presales, Operations, Projects)
  • Conduct Trainings internally and externally
  • Travel abroad up to 30% of working schedule

Job Requirements

What are the requirements


  • Electronic/Telecommunications/Computer engineer (BA/BSc)
  • 5+ years’ experience in Telecommunications monitor systems
  • 3+ years of experience dealing with global / Tier-1 customers 
  • Proven knowledge of SDN / NNS systems
  • Experience in installation, commissioning, and troubleshooting of operation system systems (windows, linux)
  • Excellent English knowledge
  • Customer-oriented and focused
  • Solution-oriented and open minded


  • Strong understanding of the various manufacturing technologies and techniques
  • knowledge of Microwave radio systems
  • Proven knowledge of IP Networking (L2/L3)
  • Ability to participate in after-hours on-call rotation
  • Experience with DB management (DBA)

What's in it for you?

  • Benefits Online Platform
  • Regina Maria Medical subscription 
  • 7 Card
  •  Bookster
  • Tennis and Football
  • Company Events
  • Foosball room, Darts, Xbox, Air Hockey &Ping Pong