Open Position

Director of Solutions Sales Engineering

Job Description

Director of Solution Engineering

Job description

Position Overview

The Director of Solution Engineering will set the technical direction for the team while cultivating lasting relationships with customers by understanding their unique needs and providing tailored solutions. You will lead and build a world-class team of technical champions advocating for our customers both internally and through partnerships. You will play a pivotal role in shaping the future of our Solutions Engineering organization, ensuring we have the right talent, tools, and processes in place to support our aggressive sales goals. Your ultimate mission is to ensure world class customer experience working through all aspects of customer journey before, during and after deployment


Essential Job Functions

Technical Expertise & Customer Focus:

• Possess deep expertise in Ceragon solutions and adjacent technologies, staying updated on market trends and competitor offerings.

• Understand and review all designs the team is creating and coach engineering team on the best solutions for our customers.

• Institute sign-off for all designs by team and create weekly review of all designs with the team

• Serve as a North American customer advocate within Ceragon by collaborating with PLM, & product development teams to ensure solutions are aligned with customer needs and sales requirements.

• Serve as a trusted advisor to the sales teams, internal operations teams, and customers by providing technical guidance and addressing complex customer challenges.

• Ensure all aspects of the engineering process are completed for smooth handover to our operations team; facilitate handover meetings

Collaboration & Communication:

• Build strong relationships across the organization, fostering collaboration with sales, product, marketing, operations, and customer success teams.

• Possess excellent communication, presentation, and negotiation skills to influence stakeholders and win deals.

• Clearly articulate complex technical concepts to both technical and non-technical audiences

• Ensure HQ PLM teams are up to date on the NA customer requirements and NA Market trends

• Support customer & partner training programs working with the customer support team & allow engineering team members to provide training 

• Proactively educate customers on our solutions, our products, industry best practices and trend

Leadership & Team Building:

• Lead, mentor, and develop a team of talented solution engineers, fostering a culture of collaboration, continuous learning, and high performance.

• Recruit, onboard, and retain top-tier sales engineering talent, ensuring alignment with the company's values and objectives.

• Create and implement effective performance management plans, tracking progress and providing regular feedback to enhance individual and team performance.


Strategic Execution:

• Work with team to articulate the solutions required for our customers; engage and select partners as required to complete said solutions

•Develop and implement strategic sales engineering initiatives aligned with the company's overall goals and objectives.

• Partner with the sales leadership team to define market positioning, competitive strategies, and pricing models.

• Implement agreed solutions in our Plano lab for validation and demonstration to customers

• Oversee the development and delivery of compelling technical presentations, demos, and proof-of-concepts for prospective clients.


Results & Accountability:

• Drive revenue growth through the effective deployment of the solution engineering team

• Develop and manage budgets for the sales engineering team, ensuring alignment with business objectives.

• Track and analyze key performance indicators (KPIs) to measure the impact of solution engineering activities and identify opportunities for improvement.

Drive improvements with solutions, timelines, execution

Job Requirements

Requirements

• Minimum 15 years of experience in solutions engineering in the following domains: IP Routing L1-L3, RF, Spectrum, LMR, CBRS, PLTE, FWA, MW, mmW, with a proven track record of success.

• Deep knowledge of wireless communications (transport and access), transport services (fiber and wireless), network infrastructure, and core telecommunications technologies.

• Experience working for or as a system integrator in the wireless private network space is preferred.

• Knowledge of key enterprise verticals, including SLED, Public Safety, Energy, utilities, and related

• Extensive experience in building and leading high-performing sales engineering teams.

• Exceptional leadership, communication, and interpersonal skills with a collaborative spirit.

• Strong analytical and problem-solving skills with a customer-centric approach.

• Passion for technology and its role in transforming the connectivity landscape.

• Proficiency in Microsoft Office Suite, including SharePoint, Visio, Word, and PowerPoint.

• Ability to travel up to 25% of the time.