Ceragon Networks (https://www.ceragon.com/about-ceragon/) is a company that develops innovative equipment used in wireless data transmission among other software and service solutions. Our systems are based on microwave technology and serve as a cost-effective alternative to fiber optics.
The ERP Support Analyst will serve as the first focal point for ERP Logistics support tickets and will be a member of Ceragons’ global SaaS application support team. The candidate should be able to provide excellent service and will work in an exciting, fast-paced, and ever-changing environment
What will you do
Support the Ceragon organization as an Oracle ERP logistics expert.
Collaborate with stakeholders, subject matter experts, and other partners to identify business and user requirements, assess available technologies, and recommend solution options.
Identify areas for improvement, recommend possible solutions, and oversee the transition to desired state.
Develop and promote strong relationships with subject matter experts to assist in work prioritization, project coordination, and the delivery of accurate and effective solutions.
Facilitate test scenarios as well as testing activities to ensure requirements are met with no negative impact.
Support successful project implementation by providing clear timelines, partnering with project team members, and communicating with key stakeholders.
Job Requirements
What are the requirements
Strong knowledge across the Oracle logistics and order management functions to be able to produce detailed functional designs
Ability to handle a support ticket end to end.
Analyze new functionality requests and business requests.
Work directly with other resources on various implementation projects.
Bachelor’s degree in Business, Information Systems, or related area preferred.
2-4 HR Systems experience required.
Knowledge of the following is an asset: Oracle Fusion, Oracle Discoverer, PL/SQL Developer.
Deep knowledge of Oracle ERP logistic modules such as purchasing, planning, inventory, order management and IT business processes.
Excellent interpersonal, relationship-building, and communication skills.
Demonstrated critical thinking and analytical skills are required
Ability to apply systems knowledge to troubleshoot and analyze new issues.
Thrives in a fast-paced environment where multitasking and prioritization is necessary.
Self-starter, able to work independently with a proactive working style.
Ability to work quickly and accurately under pressure and time constraints.
