Open Position

IT Support Technician

Job Description

Tech Job Description:

  • Ceragon is looking for a technical person who will provide frontal support to our employees.
  • Candidates should have a mix of technical and customer service
  • skills, be passionate about technology, customer-oriented and patient.
  • The role involves handling incidents and service requests from
  • end-user by following the standard methods and procedures.
  • Install and configure computer hardware, operating systems and
  • applications.
  • Troubleshoot system and network problems, diagnosing and solving
  • hardware or software faults.

Job Requirements

Needs to have a very good experience with:

·      2-4 years of experience as Technical Support in a global company (or military).

·      Windows client installations (all versions) – a must.

·      Hardware malfunctions & installations – a must.

·      Software malfunctions & installations – a must.

·      Printers malfunction & installations – a must

·      Mobile malfunctions.

·      Knowledge of network protocols: DNS, DHCP, TCP/IP, etc.

·      Installation & Troubleshooting 3rd -party applications.

·      Basic experience with using Active Directory, SCCM, Laps, BitLocker encryption – Advantage.

·      Ability to document technical details clearly and to think out of the box.

·      Excellent customer service skills.

·      Fast learner.

·      Fluent English (reading, writing and speaking) - mandatory.

·      Strong troubleshooting and problem-solving skills.