Ceragon is the leading solutions provider of end-to-end wireless connectivity. We help network operators, service providers, and private networks worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless transport solutions. Ceragon’s employee community spans multiple countries, is highly diverse regionally and culturally, yet connected and cohesive.
What will you do:
Follow support process/cases through CRM system
Work in a fully equipped lab environment to reproduce field issues and for self-training
Analyze and debug system performance from collected data to identify point of failure.
Act proactively to prevent issues from happening by providing suggestions and advice to customer
Support Ceragon engineers in the regions
Handle most complex and difficult cases and deliver the solutions to customers
Follow up product development/changes with close cooperation with Tier-3 expert team.
Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements
Document resolutions for reported issues for further training purposes through creating knowledge items
Understanding of synchronization principles and standards
Multivendor telecom experience, NOC or operations
Understanding radio link planning principles
Experience with SNMP based NMS platform
Fluent in English
Excellent communication skills
Open for on-call availability
Nice to have:
CCNP or equivalent level knowledge, MEF-CECP
Willingness to work for flexible time zone coverage (Morning/Afternoon)
What we offer:
Access to state of the art laboratory equipped with the entire Ceragon products portfolio.
Benefit online through a generous monthly budget.
Private medical subscription: Priority Plus at Regina Maria.
Special bonuses for life's milestones: whether you're expanding your family or facing difficult times, we provide additional paid days off and financial support to help you through.
Additional vacation days that increase with your tenure at the company.
Additional time off for health care needs.
A day off for your birthday and a birthday gift.
Compensation days for public holidays that fall on weekends.
Extra vouchers/gifts for special events (Easter, 1st of June, 8th of March, Christmas).
Bookster.
Glasses allowance.
All the modern comforts: daily coffee, a selection of teas, fresh fruits, and warm pastries to start your mornings right.
Breakroom with games and a cozy terrace.
Social activities: Sports Day, Easter & Christmas Party, other quarterly events and Happy hours.
Hybrid Work (2 days from office).
Central location on Calea Victoriei and parking facilities.
…and last but not the least: the opportunity to grow your career in a friendly, dynamic, multinational environment!
If you feel you’re the right candidate for the role as our Social Media Campaign Manager, then please click ‘apply’ now and send us your CV in English! We’d love to hear from you!
