Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.
Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.
What will you do
Provide high level tier 3/4 support to worldwide Ceragon support teams.
Complete work inquiry activities via Salesforce or other CRM platform.
Identify diagnoses and resolve network communications issues in customer’s network.
Maintain, optimize and troubleshoot customer’s, Mobile IP RAN, enterprise, ISP L2/L3 different media networks ( microwave, fiber, etc., )
Design, plan & lead implementation of network and architecture
Collaborate with a highly committed cross-functional team in providing solution to various internal teams, including HQ Pre-sales, Regional Salespeople and Sales Engineers worldwide.
Create and maintain comprehensive documentation, related to customer network planning.
Keep productive working relationships with interfaces within the company.
Will travel frequently (30% - 40%) abroad for onsite installation and commission of L3/L2 equipment and microwave & eBand radios
What are the requirements
Strong knowledge and experience of IP/SR-MPLS and MW networks
Knowledge of IP protocols and features such as: ISIS/OSPF, BGP, LDP, RSVP/TE, L2/L3 VPN, QoS, IPv6
Troubleshoot MPLS/MW network issues
Business level English
Experience with telecom system network and software architectures
Practical Engineer (PE) degree in computer science, information technology or related discipline Certification:
CCNP (Switching and Routing/Service Provider/Data Center) or equivalent qualification
3+ years of experience in Technical Support
5+ years of experience in Networking
Customer-oriented and focused
Experience in deployment and support for service provider networks or large enterprise networks
Working knowledge and experience with networking systems (JNPR, CSCO, Huawei, Ciena, Infinera, Nokia)