NOC Front Office Engineer

Job Description

What about us:

Ceragon Networks (https://www.ceragon.com/about-ceragon/) is a company that develops innovative equipment used in wireless data transmission among other software and service solutions. Our systems are based on microwave technology and serve as a cost-effective alternative to fiber optics.

By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.

What will you do:

· The NOC Front Office Engineer will work in shifts

· Monitor customers’ networks and act according to the relevant process

· Applies analytical skills and technical knowledge to solve product and network issues of moderate complexity

· Answer to service requests from Ceragon customers

· Support Ceragon engineers in the regions

· Follow helpdesk process to support service request

· Work in lab to re-produce field issues and for self-training.

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Job Requirements

· University diploma or final year students

· Basic theoretical knowledge of TCP/IP, Routing and Switching, Wireless LAN, Network Monitoring System, Radio Propagation principles

· Basic knowledge in Microwave / Radio communications systems

· Advanced written and verbal English skills

· Willing to work in shifts, including weekends

· Customer oriented

· Solution focused

· Excellent communication skills, capable of self-learning and working in a challenging environment, who is highly motivated and able to work under pressure, as well as willing to work as a team player.

· Advantage: Previous experience in similar positions

Experience in installation, commissioning and troubleshooting of microwave communication systems

1-3 years of experience with interfacing customers (support, presale)

CCNA or equivalent knowledge

Having Spanish knowledge is an advantage.

Open Position