NOC Front Office Engineer (English/French)

Job Description

What about us

Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.

Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.

What will you do

The NOC Front Office Engineer will work in shifts
Monitor customers’ networks and act according to the relevant process
Applies analytical skills and technical knowledge to solve product and network issues of moderate complexity
Answer to service requests from Ceragon customers
Support Ceragon engineers in the regions
Follow helpdesk process to support service request
Work in lab to re-produce field issues and for self-training

Job Requirements

What are the requirements

University diploma or terminal year student
Basic theoretical knowledge of TCP/IP, Routing and Switching, Wireless LAN, Network Monitoring System, Radio Propagation principles
Basic knowledge in Microwave / Radio communications systems
Advanced written and verbal English and French skills
Willing to work in shifts, including weekends
Customer oriented
Solution focused
Excellent communication skills, capable of self-learning and working in a challenging environment, who is highly motivated and able to work under pressure, as well as willing to work as a team player.
Advantage: Previous experience in similar positions

Experience in installation, commissioning and troubleshooting of microwave communication systems

1-3 years of experience with interfacing customers (support, presale)

CCNA or equivalent knowledge

Open Position