The NOC Front Office Engineer will work in shifts and will have the following responsibilities:
Monitor customers’ networks and act according to the relevant process
Applies analytical skills and technical knowledge to solve product and network issues of moderate complexity
Answer to service requests from Ceragon customers
Support Ceragon engineers in the regions
Follow helpdesk process to support service request
Work in lab to re-produce field issues and for self-training
By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals
Job Requirements
The ideal candidate has the following:
Must:
University diploma or terminal year student
Basic theoretical knowledge of TCP/IP, Routing and Switching, Wireless LAN, Network Monitoring System, Radio Propagation principles
Basic knowledge in Microwave / Radio communications systems
Advanced written and verbal English and French skills
Willing to work in shifts, including weekends
Customer oriented
Solution focused
Excellent communication skills
Advantage:
Previous experience in similar positions
Experience in installation, commissioning and troubleshooting of microwave communication systems
1-3 years of experience with interfacing customers (support, presale)
CCNA or equivalent knowledge
We are looking for a candidate with excellent communication skills, capable of self-learning and working in a challenging environment, who is highly motivated and able to work under pressure, as well as willing to work as a team player.
