Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.
Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.
What will you do
To set clear team goals and KPIs aligned with Company and Department goals
Organize and assign duties and tasks to front office team members.
Monitor FO team members performance during the shift and make sure that all processes and operation procedures are running smoothly and to ensure duties are completed accurately, efficiently, and timely.
Handling any network outage crisis and provide the smart way of crisis handling based on crisis type.
Do regular performance evaluation and communicate with teams about their performance
Create a healthy and motivating work environment and atmosphere
Monitor team performance and report on metrics
Discover training needs and provide coaching
Get feedback from team members and resolve any issues or conflicts
Provide all network reports and all needed audit reports for network operations and team performance.
Identify improvement opportunities and act accordingly.
What are the requirements
B.Sc. in Telecommunications/Computer Science or equivalent.
Proven experience of at least five years in Managed Services
Excellent verbal and written communication skills.
Strong technical presentation skills.
Team player with experience training and mentoring.
Excellent English (verbal and written);
Customer Service Oriented – Friendly, cheerful and helpful to network stakeholders.
Multi-Task – Ability to handle more than one task at the same time.
Confidentiality – Maintain team member and work nature confidentiality.
ITIL, PRINCE trainings or similar
Proven experience in defining processes and work procedures for Managed Services
Ability to work independently and provide guidance to others on the team.
Experience in working across multiple teams globally