Open Position

Onsite technical support

Job Description

Ceragon is looking for a technical person who will provide a frontal support to our employees.

Candidates should have a mix of technical and customer service skills, be passionate about technology, customer-oriented and patient.

The role involves handling incidents and service requests from end-user by following the standard methods and procedures.

Install and configure computer hardware, operating systems and applications.

Troubleshoot system and network problems, diagnosing and solving hardware or software faults.



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Job Requirements

Needs to have a very good experience with:

  • 2-4 years of experience as Technical Support in a global company (or military) .
  • Windows client installations (all versions) – a must.
  • Hardware malfunctions & installations – a must.
  • Software malfunctions & installations – a must.
  • Printers malfunction & installations – a must
  • Mobile malfunctions.
  • Knowledge in network protocols: DNS, DHCP, TCP/IP, etc.
  • Installation & Troubleshooting 3rd -party applications .
  • Basic experience with using Active Directory, SCCM, Mcafee, BitLocker encryption – Advantage.
  • Ability to document technical details clearly and to think out-of-the-box.
  • Excellent customer-service skills.
  • Fast learner.
  • Fluent English (reading, writing and speaking) - mandatory.
  • Strong troubleshooting and problem-solving skills.