Onsite technical support
Job Description
Ceragon is looking for a technical person who will provide a frontal support to our employees.
Candidates should have a mix of technical and customer service skills, be passionate about technology, customer-oriented and patient.
The role involves handling incidents and service requests from end-user by following the standard methods and procedures.
Install and configure computer hardware, operating systems and applications.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
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Job Requirements
Needs to have a very good experience with:
- 2-4 years of experience as Technical Support in a global company (or military) .
- Windows client installations (all versions) – a must.
- Hardware malfunctions & installations – a must.
- Software malfunctions & installations – a must.
- Printers malfunction & installations – a must
- Mobile malfunctions.
- Knowledge in network protocols: DNS, DHCP, TCP/IP, etc.
- Installation & Troubleshooting 3rd -party applications .
- Basic experience with using Active Directory, SCCM, Mcafee, BitLocker encryption – Advantage.
- Ability to document technical details clearly and to think out-of-the-box.
- Excellent customer-service skills.
- Fast learner.
- Fluent English (reading, writing and speaking) - mandatory.
- Strong troubleshooting and problem-solving skills.
