Open Position

Operational Excellence Expert

Job Description

The Operational Excellence expert has a strategic & operational view. The role takes a key position in guiding and training the regional PMO & PM layers. It is expected to drive the First Time Right, plan vs actual & corrective actions approach. As a result, to increase the global Services operational efficiency.

Under his/her responsibility are the work methods & processes that serve the Services organization. A strong project management and operational ability is essential combined with excellent and inter-personal skills. Able to multi-task, collaborate with a diverse & distributed team, guide the project management layer to successfully deliver the business objectives & performance according to plan. 

  • Define, develop and implement global processes to optimize Services activities including but not limited to the following:

Project management, Project implementation (Roll-out Services).

Professional Services.

Customer Support & Training.

Service Level Agreements (SLA).

Best practice for overall services delivery.

  • Work closely with the PMO & PM personal within the regions. Providing on-going support and guidance in order to ensure maximum value out of this layer.
  • Performs on-going follow-up and control on the Services revenue figures. Works together with the regional and HQ finance functions in order to ensure robust Services revenue recognition.
  • Take accountability on the regions quarterly acceptance plan. Correlate the plans with backlog and financial forecast figures.
  • Work in collaboration with the Director of Operational Excellence & Global Services leadership team to ensure continuous improvement methodologies, direction & focus is on highest business priorities.
  • Responsible to develop and implement ‘best practice’ processes and procedures through on-going evaluation of existing policies and procedures to ensure efficient services activities.
  • Work closely with peers and subordinates to achieve the overall company objectives in terms of process improvement with direct translation into reduced cost & increased customer satisfaction.
  • Establish a baseline of metrics (KPIs) against which continuous improvement will be measured.
  • Consolidate & provide routine weekly, monthly & quarterly reporting.
  • Provide ad-hoc reports as required.
  • Maintain a high degree of accuracy in the reporting.


Job Requirements

  • Minimum of 7 years of relevant progressive experience in project management, business platforms management, business process definition and business analytics abilities.
  • Strong process orientation; well-structured and well organized, ability to manage multiple tasks.
  • Robust understanding of information systems structures and ability to define systems capabilities that will best serve the business needs.
  • Excellent financial, quantitative, and analytical skills.
  • Excellent verbal and written communication skills.
  • Self-motivated, high integrity, professionalism, and with the ability to work well with others and eager to be successful, resourceful problem-solver.