The Operational Excellence expert has a strategic & operational view. The role takes a key position in guiding and training the regional PMO & PM layers. It is expected to drive the First Time Right, plan vs actual & corrective actions approach. As a result, to increase the global Services operational efficiency.
Under his/her responsibility are the work methods & processes that serve the Services organization. A strong project management and operational ability is essential combined with excellent and inter-personal skills. Able to multi-task, collaborate with a diverse & distributed team, guide the project management layer to successfully deliver the business objectives & performance according to plan.
Define, develop and implement global processes to optimize Services activities including but not limited to the following: