Service Manager Europe

Job Description

What about us

Ceragon (NASDAQ: CRNT) is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.

 Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. Ceragon solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.

 Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery. Ceragon delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the “connectivity everywhere” era.

Responsibilities:

  • Lead and manage the service management team, ensuring effective service delivery and customer satisfaction.
  • Develop and implement service management strategies that align with business objectives and customer requirements.
  • Oversee the resolution of service incidents and ensure timely communication with stakeholders.
  • Monitor service performance metrics and drive continuous improvement initiatives.
  • Collaborate with sales, engineering, and support teams to enhance service offerings and operational efficiencies.
  • Prepare and present service management reports to senior management and stakeholders.
  • Provide coaching and development opportunities for team members to enhance their skills and performance.

Job Requirements

Qualification and Education

  • Minimum 8 years of experience in service management or related field, with at least 3 years in a managerial role.
  • Proven track record of leading service delivery teams and managing complex service engagements.
  • Strong understanding of service management frameworks such as ITIL or equivalent.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
  • Demonstrated ability to analyze data and drive decision-making based on performance metrics.
  • Experience in developing and executing service improvement plans.
  • Bachelor's degree in a relevant field; an advanced degree is preferred.