Open Position

Technical Support Engineer

Job Description

Training Engineer

As the world’s #1 wireless backhaul specialist, Ceragon Networks ensures that mobile and fixed-line carriers, as well as private network operators, have the cost-effective transmission capacity to deliver the voice and premium data services on which we all rely.” Ceragon is the #1 leading Wireless backhaul company in the telecommunications industry. We have an exciting new role open to join our Professional Services Team in NA

The Technical Trainer will interact with customers (F2F and remotely) to provide comprehensive and in depth overviews of Ceragon’ s product portfolio. This role is expected to apply problem analysis skills to technical and training-related opportunities. Strong interpersonal skills are required to ensure effective delivery of customer training, internal training, and education-based delivery required in this position. The primary focus will be on technical training on products and associated concepts required in support of these products. The duties of this position dictate that the Instructor/Developer possess the ability to design, develop and deliver training material across a broad portfolio of products and technologies.


The position will report within the North America business unit, and will be part of the global training and education organization.

 Primary Duties


  • Deliver, and maintain all assigned Ceragon Networks curriculum courses; develop specific training materials for the North American customer based on the global syllabus
  • Accountable for Training equipment and facility 
  • Conduct face-to-face and remote training session to Ceragon customers, partners, and other stakeholders as needed
  • The role requires extensive travel within the US; some international travel may also be required from time-to-time

Job Requirements

  • BS degree in telecommunications, engineering, or computer science discipline or equivalent
  • Must be bilingual, English, and Spanish (preferred option) or English and French, a third language is an asset.
  • at least 4 years’ experience in the telecommunications industry preferred; of which, at least 2 years’ years’ experience in the telecommunications microwave industry with some time in a technical support or technical training role
  • Demonstrated ability to develop and deliver technical presentations to a public forum
  • Strong oral, written, and electronic media communication skills are essential
  • Possess excellent organizational and planning skills
  • Demonstrated working knowledge of domestic and international microwave and IP equipment, standards, and architectures
  • Strong Ethernet and IP knowledge essential, Layer 2 and layer 3, (IP-MPLS will be a plus)
  • Cisco CCNA/CCNP certify will be a plus (??)
  • Working knowledge of radio frequency (RF) and/or wireless transmission design
  • Understands the requirements for installing and maintaining wireless radio communications systems, including radio propagation modeling and prediction, microwave path analysis, interference analysis, frequency coordination, cell site equipment layout, and ancillary equipment
  • Knowledge of radio Element/Network management systems

Desirable - Knowledge of Ceragon Networks products

Ceragon offers an outstanding compensation and benefit package, medical, dental, and life insurances; investment savings plan (401K) with employer matching