Open Position

Tier 2 Technical Support Engineer

Job Description

The position is located in Bucharest, Romania.


The Technical Support Engineer will work in shifts and will have the following responsibilities:


  • Answer to service requests from Ceragon customers
  • Follow helpdesk process to support service request
  • Work in lab to re-produce field issues and for self-training
  • Monitor customers’ networks and act according to the relevant process
  • Support Ceragon engineers in the regions


By joining our team, you will enrich your experience and work closely with high-end technologies and have global interaction with hi-tech professionals.

Employee benefits:

·        Benefit Online account

·        Healthcare insurance at Regina Maria

·        Mentoring, training, challenging projects, growth opportunities

·        Day off for your birthday

·        Gradual increase in number of vacation days

·        Bookster subscription

·        Rented football, tennis and basketball courts

·        Games – foosball (and championship), XBox room

·        In-door & out-door events such as parties, movie nights, game nights and many others

·        Cozy office in central Bucharest, near lots of food vendors and 2 subway stations.

·        Our office is located in central Bucharest, not far from Piata Victoriei or Piata Romana.

·        Address: General Gheorghe Manu 5, Bucharest, Romania.

Job Requirements

The ideal candidate has the following:


Must:

  1. Electronic/Telecommunications/Computer engineer (BA/BSc)
  2. Proven knowledge of IP Networking (TCP/IP and OSI stack)
  3. L2 protocols (VLAN, Q-in-Q, STP, LLDP, etc)
  4. L3 Routing protocols (RIP, OPFS, BGP, etc.)
  5. Proven knowledge Microwave / Radio communications systems


  1. Proven excellent English knowledge - fluent in reading, writing and speaking
  2. Willing to work in shifts, including weekends
  3. Customer oriented
  4. Solution focused
  5. Excellent communication skills



Advantage:

  1. Proven knowledge and experience with:
  2. Experience in installation, commissioning and troubleshooting of microwave communication systems
  3. 2-3 years of experience with interfacing customers (support, presale)
  4. CCNA, CCNP or equivalent
  5. Proven knowledge of PDH, SDH, Synchronization
  6. SNMP, Radius, TACACS+


  1. Proven excellent Spanish knowledge - fluent in reading, writing and speaking


We are looking for a candidate with excellent communication skills, capable of self-learning and working in a challenging environment, who is highly motivated and able to work under pressure, as well as willing to work as a team player.