What happens when a nationwide mobile network becomes so complex that problems can exist for weeks before anyone fully understands their impact?
Operating a nationwide mobile network is no small task—especially when it spans thousands of links, multiple vendors, aging infrastructure, and diverse geographic environments.
For one leading Colombian mobile operator, growing performance expectations and long recovery cycles were putting increasing pressure on engineering and operations teams.
The challenge wasn’t just scale. It was complexity.
With more than 1,700 microwave transport links from multiple vendors, fragmented SLAs, and repair cycles that could stretch six to eight weeks, maintaining consistent availability required a new approach. One that went beyond traditional support models and reactive troubleshooting.
The real breakthrough wasn’t fixing problems faster — it was knowing about them before customers ever felt them.
Together with Ceragon, the operator implemented a unified, end-to-end managed services framework enhanced by Network Digital Twin intelligence. This approach consolidated service accountability, incident handling, field support, preventive maintenance, and spare-parts logistics under a single coordinated model—while adding predictive insight into network behavior and degradation trends.
The result was a fundamental shift in how the network is operated.
Instead of responding to failures after they occurred, teams gained the ability to anticipate issues, plan maintenance proactively, and make informed decisions based on real-time simulation and performance data. Recovery cycles were shortened, operational burden was reduced, and reliability became more consistent across regions and vendors.
This case study highlights how predictive managed services and Digital Twin technology can turn complex, multi-vendor networks into stable, future-ready infrastructures - designed not just to support growth, but to sustain it.
👉 Read the case study to find out more >>