Customer Support

Global Technical Support

Our Global Customer Service organization is dedicated to resolving your technical challenges and helping achieve the highest value for you by securing your investments over time. We are committed to assuring that our equipment yields the expected capacity and performance during its entire operational life. Our Technical Support Centers are staffed with experienced professional support teams trained to help identify and resolve any technical issues or queries you may have either remotely, or if necessary and agreed upon, on-site via the dispatch of a service engineer.

Local/Regional Support Center

Our Service & Support centers located worldwide offer you immediate, professional assistance with any technical queries. This service includes all post-sale technical aspects and can be obtained via our Technical Support Centers, Emergency Support Hotline or via the on-line support form for our SLA customers.

Worldwide Customer Support Centers

Our Technical Support Center addresses any questions you may have regarding our products and solutions. You may contact our Technical Support Center via our website, email or phone, and will be assisted by an experienced specialist who has a thorough understanding of the Ceragon product portfolio. Technical Support Center service is available from any of our Service & Support Centers, five days a week during standard business hours, and 24/7 for SLA customers.

Emergency Support Hotline

Understanding network availability requirements, we offer our SLA customers immediate, around-the-clock support through our 24-hours-a-day, 365-days-a-year Emergency Support Center.

Technical Account Manager (TAM)

As part of our SLA service portfolio, we offer a TAM service that enables the highest level of service by means of a dedicated local point of contact to: Follow up on open issues Make sure KPIs are achieved Generate periodic reports to be presented in face to face meetings

Support Centers

North America

Ceragon Networks Inc.

150 Clove Road, 9th floor, Little Falls, NJ 07424-2100 USA

Tel: +1-201-845-6955 Fax: +1-201-845-5665

Support Center:

Main: +1-877-Fibeair (342-3247)

Backup: +1-866-219-1084

Support Center Email: Support-NA@ceragon.com RMA: rma-us@ceragon.com

Brazil

Av. Aruanã, 1050 – Tamboré – Barueri, Sao Paulo – 06460-010

Support Center:

Tel: +551146894848

Email: suportebrasil@ceragon.com

Colombia

AUTOPISTA NORTE # 108 – 27 Ofic. 1404 Tower 2, BOGOTA

Support Center:

24×7 Hotline Tel: +573166941150

Email: SupportLA@ceragon.com

Peru

CALLE ASUNCION 125 MIRAFLORES

LIMA LIMA 18

Support Center:

24×7 Hotline Tel: +51994780854

Email: SupportLA@ceragon.com

Mexico

LAGO ISEO 77 ANAHUAC II SECCION MIGUEL HIDALGO

MIGUEL HIDALGO DISTRITO FEDERAL 11320

Support Center:

24×7 Hotline Tel: +52 55 70986444

Email: Support-LA@ceragon.com

Europe

Ceragon Networks (UK) Limited

Myers Clark, Egale1 80 St. Albans Road, Watford WD17 1DL, United Kingdom

Support Center:

24×7 Hotline Tel:+972-3-5431010

Fax: +44-1527-591-903

Email: supporteurope@ceragon.com

Ceragon Network Ltd.

24 Raoul Wallenberg Street, Tel-Aviv 69719 Israel

Support Center: 

24×7 Hotline Tel:+972-3-5431010

Fax: +972-3-645-5499

Email: supporteurope@ceragon.com

APAC

Ceragon Networks APAC (S) Pte Ltd 100 Beach Road #28-04 Shaw Towers Singapore 189702

Support Center:

Tel.: 65 6572 4170

Fax: 65 65724199

Email: support-apac@ceragon.com

India

Ceragon Networks (India) Private Limited

The Genesis A-32, Ist Floor, Mohan Cooperative Industrial Estate Mathura Road, New Delhi-110044

Support Center:

24×7 Hotline Tel : +91-11-6602-9999

Fax: +91-11-66244704-05

Tel:+91-120-4839900

Email: Supportindia@ceragon.com

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