Preventive Maintenance

PREVENTIVE MAINTENANCE SERVICES

Ensure your service availability and your customers’ quality of experience with Ceragon’s Preventive Maintenance service, allowing you to proactively run, monitor and maintain your network health for best performance and functionality. This vendor agnostic service is provided by our experts and our analytic tool. Preventive Maintenance services include two variants, to best fit your needs and budget:

Network Monitoring – CeraMonitor analytic tool

Ensure your peace of mind with a 24x7x365 Network Monitoring operated by Ceragon.

  • Remote monitoring of events and alarms
  • Incidents and alarms ticketing
  • Field Service Engineers dispatch according to priorities defined by the customer
  • Escalation of incidents to other departments according to escalation matrix
  • On call support for off-hours events
  • Monthly reports

YOUR BENEFITS

  • Improve network
  • performance and availability

Network Health – CeraMonitor analytic tool

Ceragon’s support center can provide Health Check verification for the network, monitoring your network status and alarms.

  • Creation of incident tickets for incidents and alarms
  • Escalation of incidents to other departments, if necessary according to escalation matrix

YOUR BENEFITS

  • Improve network performance and efficiency
  •  Increase network availability

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