The Coleman Parkes Survey Report: The State of Public Safety Networks & Technology Infrastructure

Agencies worldwide are under growing pressure to modernize public safety communications as emergency response becomes more connected, mobile, and data-driven. Our global survey of 400 public safety leaders reveals widespread challenges across today’s first responder network environments — including downtime, coverage gaps, congestion, cybersecurity concerns, and rising demands for real-time mission critical communications.

The findings highlight strong momentum toward more resilient public safety wireless network solutions, with public safety agencies prioritizing improved reliability, expanded coverage, and greater operational control. From private LTE/5G adoption to evolving public safety network requirements, the report provides insight into how agencies are preparing communications infrastructure for the future of emergency response.