Avoid costly network downtime. Extend the useful operation of your infrastructure.
Hardware and infrastructure have a limited lifespan. Skilled technical support along with preventative maintenance, can help avoid costly network downtime and extend the useful operation of your infrastructure.
Ceragon’s Support & Maintenance services provide complete end-to-end technical support for operators interested in maximizing the performance and lifespan of their network.
Ensure continuous, reliable network performance with Ceragon’s Remote Technical Support service. Our dedicated team of experts is available around the clock to swiftly diagnose and resolve technical issues, minimizing downtime and safeguarding your network's productivity. With guaranteed response times, proactive troubleshooting, and direct access to Ceragon specialists, you can trust your infrastructure is consistently supported, day or night.
Keep your network optimized, secure, and up-to-date with Ceragon’s Software Upgrades service. This offering provides access to the latest software versions, feature enhancements, and critical security patches—ensuring improved performance and reduced risk across your infrastructure.
Ceragon’s RMA (Return Material Authorization) service provides reliable hardware repair or replacement for faulty units, helping customers maintain network stability and reduce downtime. The service is handled through Ceragon’s extensive network of global and local support centers, ensuring efficient and regionally optimized hardware repair or replacement.
For selected products, Advance Replacement is available, meaning a replacement unit is shipped in advance of receiving the faulty unit, ensuring faster recovery and uninterrupted operations.
Maximize your operating efficiency and equipment availability while decreasing your maintenance costs. Ceragon’s Spare Parts Management service allows operators to outsource their entire spare parts inventory and logistics process to Ceragon. The comprehensive service provides continuous monitoring and automatic replenishment of parts as well as intelligent inventory management. Replacement units are shipped within 24 working hours and the service operates 24/7/365 so you’re always covered.
Ceragon’s Support & Maintenance offering is built around three flexible packages — Silver, Gold, and Platinum -each which are designed to align with the specific needs, priorities, and budgets of different customers. Whether you require essential coverage, enhanced responsiveness, or comprehensive, proactive support, each tier delivers the right level of service to ensure network reliability and peace of mind. This tailored approach empowers customers to choose the support experience that best fits their operational goals and infrastructure demands.
