Support & Maintenance

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  • Technical Support

Ceragon’s global Technical Support service is dedicated to resolving your technical challenges and helping achieve the highest value for you by securing your investments over time. We are committed to assuring that our equipment yields the expected capacity and performance during its entire operational life. Our Technical Support Centers are staffed with experienced professional support teams trained to help identify and resolve any technical issues or queries you may have.

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  • Emergency On-Site Support

Sometimes technical troubles go beyond what remote support can remedy. Ceragon’s Emergency On-Site Support service is always only a phone call away and happy to help. Our trained experts can travel to your location to provide in-person diagnosis and resolution for any emergency issue.

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  • Network Software Upgrade

Keeping your network infrastructure operating optimally requires staying on top of all required and recommended software updates. Keeping track of all the updates on all the network devices can quickly become overwhelming in terms of task management and resources. Ceragon’s Network Software Upgrade service allows operators to easily outsource the task ensuring that your network elements are running the latest software patches and you are benefiting from all your devices' available functionalities.

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  • Hardware Repair (RMA)

Ceragon operates both local and global centers for hardware support services. In the case of suspected hardware failure, contact our Hardware Support Center at repairs@ceragon.com to receive one or more of our services which include:

  • Spares management
  • Screening
  • Repair
  • Replacement
  • Advance replacement

 

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  • Advance Replacement

With thousands of devices deployed in the field and operating 24/7, hardware failures inevitably happen. It’s always good to plan ahead so that you’ll be prepared and protected with a comprehensive replacement strategy. Ceragon’s Advance Replacement service provides extensive coverage and expedited shipping, ensuring your hardware units will be replaced quickly and your network functioning optimally without needless delays.

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  • Spare Parts Management

Maximize your operating efficiency and equipment availability while decreasing your maintenance costs. Ceragon’s Spare Parts Management service allows operators to outsource their entire spare parts inventory and logistics process to Ceragon. The comprehensive service provides continuous monitoring and automatic replenishment of parts as well as intelligent inventory management. Replacement units are shipped within 24 working hours and the service operates 24/7/365 so you’re always covered.

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