Avoid costly network downtime, extend the useful operation of your infrastructure, and keep your network running smoothly with Ceragon's comprehensive set of maintenance services.
Hardware and infrastructure have a limited lifespan. Skilled technical support along with preventative maintenance, can help avoid costly network downtime and extend the useful operation of your infrastructure. Ceragon’s Support & Maintenance service provides complete end-to-end technical support for operators interested in a cost-effective outsourced solution. Looking for more limited support? Ceragon also provides targeted tech support for operators interested in augmenting their in-house team’s capabilities.
Sometimes technical troubles go beyond what remote support can remedy. Ceragon’s on-site support service is always only a phone call away and happy to help. Our trained experts can travel to your location to provide in-person diagnosis and resolution for any emergency issue.
With thousands of devices deployed in the field and operating 24/7, hardware failures inevitably happen. It’s always good to plan ahead so that you’ll be prepared and protected with a comprehensive replacement strategy. Ceragon’s Advance Replacement service provides extensive coverage and expedited shipping, ensuring your hardware units will be replaced quickly and your network functioning optimally without needless delays.
Ceragon operates both local and global centers for hardware support services. Our customers can return for repair, replacement, or upgrade hardware parts that are not covered by a repair contract or warranty following a Return of Materials Authorization (RMA) issued by Ceragon.
In addition to the RMA Hardware Repair Ceragon offers RMA pick-up service in which we manage and take care of collecting faulty units from your premises and ship them to the repair center.
Maximize your operating efficiency and equipment availability while decreasing your maintenance costs. Ceragon’s Spare Parts Management service allows operators to outsource their entire spare parts inventory and logistics process to Ceragon. The comprehensive service provides continuous monitoring and automatic replenishment of parts as well as intelligent inventory management. Replacement units are shipped within 24 working hours and the service operates 24/7/365 so you’re always covered.
Our delivered products are initially supported under warranty. Once the regular warranty has expired, you have the option to purchase our extended warranty service, providing you with the same level of support you get under the regular warranty for an additional period.
The Prime services package pairs several maintenance services, including 8x5 remote technical product support, hardware repairs, software repairs, and website access to the Ceragon CRM.
The Prime VIP services package extends the Prime coverage to include 24x7 remote technical product support and dedicated support account management.
