Fifteen years ago, a mid-tier telecom operator in South America was on a mission to break into the big leagues. Their goal? Expand their network, increase capacity and coverage, and roll out impressive new services. The competition was fierce, with established giants dominating the scene.
To climb the ranks, they needed a stellar team fast. But finding and onboarding a dream team of eight Services Engineers was no small feat. They considered both staff augmentation and the growing industry adoption of Managed Services. All that was left to do was find the perfect partner and vendor critical to their success. - Luckily, a long-standing relationship with Ceragon opened an optimal opportunity.
Staff Augmentation to the Rescue
With Ceragon’s help, the telecom operator quickly ramped up their Services Engineering Department. The new team hit the ground running, driving network expansion and adding exciting new services. Customers noticed, and the operator’s market share soared. They went from a mid-tier player to a top-tier contender, thanks in large part to Ceragon's expert staff augmentation.
New Challenges, New Solutions
Just when things were on a roll, the world changed. The global pandemic forced many to work remotely, costs spiked, and new operational policies demanded clear KPIs and measurable ROIs. Company leadership needed a way to assess efficiency and productivity across all teams, including the outsourced engineering squad.
Ceragon's staff augmentation had worked wonders, but now, the operator needed more. More visibility, more granular management methodologies, and more clarity in the measurement of efficiency. They turned to Ceragon again, seeking to transition to a fully Managed Services model, complete with hands-on project oversight and agile methodologies.
Ceragon’s Strategic Solution
Ceragon didn’t just meet expectations—they tailored a solution that fit perfectly. The transition to an end-to-end Managed Services solution started with a thorough team audit. They identified key strengths, promoted top performers, and implemented cutting-edge management tools. Advanced project management software, real-time milestone tracking, and robust reporting mechanisms ensured every KPI was clear and every deliverable measurable.
By adopting Agile methodologies, Ceragon created a dynamic environment where projects progressed in manageable sprints. Monthly reports highlighted achievements and provided insights into team efficiency and productivity. This approach not only met the telecom provider's new requirements but also showcased the true value of the Services Engineering team.
Results That Speak Volumes
The switch to Ceragon’s Managed Services brought about remarkable improvements:
- Increased Efficiency: Operations were streamlined and resources optimized.
- Enhanced Accountability: Clear KPIs and regular progress reports kept everyone on track.
- Agile Adaptation: Thanks to Agile methodologies, the team could quickly adapt to changing demands.
- Quantifiable ROI: Detailed reports highlighted the tangible benefits and real-world impact of the team.
- Sustained Growth: The operator maintained its top-tier status, thriving in a competitive market.
Why Managed Services Matter
This success story isn’t just about one telco or network operator—it’s about a broader trend toward the measurable results end-to-end managed services deliver. More and more connectivity providers are leveraging managed services to meet their growth goals. According to a recent industry report from IMARC, over 70% of businesses are now adopting managed services to quickly scale operations and avoid the headaches of recruiting and training new talent. These partnerships enable companies to focus on strategic growth while trusted vendors handle the nuts and bolts.
Ceragon’s approach highlights the benefits of hands-on goal and KPI management. With a trusted partner providing staff augmentation and end-to-end Managed Services, businesses can achieve their objectives efficiently and effectively. This model not only ensures that teams are productive and accountable but also provides the flexibility to adapt to new challenges.
In the world of network operations, staying ahead of the curve means embracing change and leveraging the right partnerships. This story of transformation and success with Ceragon’s Managed Services shows that with the right strategy and support, any network operator can reach their growth goals. So, whether you're running a private network, an ISP, or a mid-tier operator aiming for the top, remember: the key to success might be found in the Managed Services a trusted partner like Ceragon can provide.
Interested in learning more about Ceragon’s Managed Services Solutions? - Here's Our Case Study
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