Ceragon Networks Ltd. (NASDAQ: CRNT) is the global innovator and leading solutions provider of 5G wireless transport. We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.
Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.
What will you do
Resolve (replicate if needed) and communicate T3 cases and leading our Support Centers knowledge
Manage communications for mission-critical product issues impacting regional Services and Sales teams
Coordinate and recommend the Engineering, Manufacturing and products teams for enhancements and improvements
Make sure that the regional Support Centers have the right skills and knowledge for at least T2 support
Provide support for Marketing collateral, advertising materials, marketing campaigns, trade shows, and other promotional activities
Travel abroad up to 20% of working schedule
Job Requirements
What are the requirements
Mandatory:
At least 5 years of relevant work experience
At least 5 years of experience dealing with customers (support, presale)
Knowledge of Microwave radio systems
Knowledge of IP Networking (TCP/IP and OSI stack)
L2 protocols (VLAN, Q-in-Q, STP, LLDP, etc.)
L3 Routing protocols (RIP, OPFS, BGP, etc.)
Excellent English knowledge - fluent in reading, writing, and speaking
