Open Position

Quality Engineer for RMA center

Job Description

Ceragon is a leading provider of high-capacity wireless backhaul solutions for cellular networks. As a Quality Engineer, you will be responsible for ensuring the quality and reliability of our products, specifically focusing on the Return Merchandise Authorization (RMA) process. This is a critical role in our organization as you will be involved in identifying, analyzing, and resolving quality issues to improve customer satisfaction and enhance our product offerings.


  • Implements and maintains the quality assurance protocols and methods for repaired products and repair processes as instructed in Ceragon SOWs
  • Perform root cause analysis on RMA products to identify quality issues
  • Develop and implement corrective actions to address identified quality issues
  • Collaborate with cross-functional teams to drive continuous improvement in the RMA process
  • Create and maintain quality control documentation and procedures
  • Conduct product inspections and audits to ensure compliance with quality standards
  • Provide technical support to internal teams and customers regarding RMA-related inquiries
  • Participate in product testing and validation activities
  • Stay updated with industry trends and best practices in quality engineering
  • Implementing and managing the compliance of RMA processes with internal and external safety, quality and regulatory standards requirements for worldwide distribution as instructed in Ceragon SOWs
  • Implementing the methods and procedures for inspecting as instructed in Ceragon SOWs, testing and evaluating the precision and accuracy of repair processes, repair equipment and products
  • Performs analysis of repair reports and to identify trends and recommend updates or changes to quality standards and procedures
  • Assure implementation of Engineering Change Orders and Exceptional Engineering Notification
  • Manage weekly quality meeting with all manufacturer parties following stricken format as instructed in Ceragon SOWs
  • Provide alerts on poor quality events, RMA performance degradation and ant quality violation
  • Manage the non-conformity and customer complaints through 8D format
  • Impose hold repair and shipment following Ceragon HQ instructions
  • Take QA decisions related to MRB: scrap, Use as is and return to vendor committee

Job Requirements

  • Bachelor's degree in Mechanics, Electrical or Industrial engineer
  • Minimum of 5 years of experience in quality engineering or a similar role
  • Strong knowledge of quality control methodologies and tools
  • Experience with root cause analysis and corrective action implementation
  • Proficiency in using quality management systems and statistical analysis
  • Excellent problem-solving and analytical skills
  • Ability to work collaboratively in a cross-functional team environment
  • Good communication and interpersonal skills
  • Attention to detail and a commitment to delivering high-quality results
  • Formal certification as CIS in IPC-A610E - an advantage. If not certified – the training and qualification must be made within a year after recruitment