Tech Job Description:
Ceragon is looking for a technical person who will provide frontal support to our employees.
Candidates should have a mix of technical and customer service skills, be passionate about technology, customer-oriented and patient.
The role involves handling incidents and service requests from end-user by following the standard methods and procedures.
Install and configure computer hardware, operating systems and applications.
Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
· 2-4 years of experience as Technical Support in a global company.
· Windows client installations (all versions) – a must.
· Hardware malfunctions & installations – a must.
· Software malfunctions & installations – a must.
· Printers malfunction & installations – a must
· Mobile malfunctions.
· Knowledge of network protocols: DNS, DHCP, TCP/IP, etc.
· Installation & Troubleshooting 3rd -party applications.
· Basic experience with using Active Directory, SCCM, Laps, BitLocker encryption – Advantage.
· Ability to document technical details clearly and to think out of the box.
· Excellent customer service skills.
· Fast learner.
· Fluent English (reading, writing and speaking) - mandatory.
· Strong troubleshooting and problem-solving skills.
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