Global Technical Support

Choose your preferred method for contacting our Global Customer Service organization:

Local/Regional Support Center

Our Service & Support centers located worldwide offer you immediate, professional assistance with any technical queries. This service includes all post-sale technical aspects and can be obtained via our Technical Support Centers, Emergency Support Hotline or via the on-line support form for our SLA customers.

Worldwide Customer Support Centers

Our Technical Support Center addresses any questions you may have regarding our products and solutions. You may contact our Technical Support Center via our website, email or phone, and will be assisted by an experienced specialist who has a thorough understanding of the Ceragon product portfolio. Technical Support Center service is available from any of our Service & Support Centers, five days a week during standard business hours, and 24/7 for SLA customers.

Emergency Support Hotline

Understanding network availability requirements, we offer our SLA customers immediate, around-the-clock support through our 24-hours-a-day, 365-days-a-year Emergency Support Center. Customers are assisted until problems are solved to their satisfaction.

Technical Account Manager (TAM)

As part of our SLA service portfolio, we offer a TAM service that enables the highest level of service by means of a dedicated local point of contact to: Follow up on open issues Make sure KPIs are achieved Generate periodic reports to be presented in face to face meetings

On-Site Support

Most technical support service requests are resolved remotely. For those issues that cannot be resolved remotely, on-site support provided by certified and experienced technical support specialists is available.

CERAGON MATERIALS & DOCUMENTATION

If you are an existing Ceragon customer, complete this application to gain access to Ceragon’s Value Knowledge Center – your single source for materials and documentation.

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